Terms of Service

These Terms of Service govern your access to and use of svgdiagram.ai, including the website, workspace, diagram generation tools, exports, API access, billing features, and related services. In these Terms, “svgdiagram.ai,” “we,” “us,” and “our” mean the operator of the svgdiagram.ai service.

By creating an account, signing in, using the service, creating an API key, starting a checkout, or generating a diagram, you agree to these Terms. If you do not agree, do not use the service.

svgdiagram.ai helps you generate polished SVG diagrams from prompts. The service may use curated templates, AI models, rendering systems, and framing tools to produce final SVG output and related metadata.

The WordPress plugin includes unlimited local manual makers under its open-source license. Its optional hosted AI trial allows ten successful generations per verified canonical site URL, shared by site editors, without an SVG Diagram account. Failed generations do not consume this allowance. Reconnection and reinstallation do not reset it. Public HTTPS ownership verification, rate limits, generation concurrency, and daily service capacity apply. The trial is not a promise of unlimited availability. When it is exhausted or unavailable, local makers and saved images remain usable. Attribution is optional and does not affect the allowance.

The Figma plugin includes unlimited local manual makers and an optional hosted allowance of ten successful AI generations per installation, without an SVG Diagram account. Failed generations do not consume the allowance. An anonymous identifier stored by Figma preserves the counter when the plugin is reopened. IP rate limits, generation concurrency, and daily service capacity apply. Local makers remain available when AI is exhausted or unavailable. Generated SVG becomes editable native layers where Figma supports the SVG features and fonts; unsupported fonts produce an error rather than a silent substitution.

The Canva app includes unlimited local manual makers and an optional hosted allowance of ten successful AI generations per Canva app user, without an SVG Diagram account. Your verified Canva app identity preserves the allowance across teams, reopening, and reinstalling. Failed generations do not consume it. IP rate limits, generation concurrency, and daily service capacity apply. Free makers remain available when AI is exhausted or unavailable. Diagrams are added as SVG images: you can resize, recolor supported SVG colors, and arrange them in Canva; edit their text and data in the maker before adding them. Attribution is optional.

The product is intended for diagrams used in documentation, presentations, reports, planning, education, and similar professional workflows. It is not a replacement for legal, financial, medical, safety, security, engineering, or other professional review.

You must be old enough to form a binding contract in the place where you live and must not be prohibited from using the service under applicable law.

You must provide accurate account information and keep your login credentials secure. You are responsible for activity that occurs through your account, authenticated sessions, workspace, API keys, and billing actions.

If you use the service on behalf of a company or organization, you confirm that you have authority to accept these Terms for that organization. In that case, “you” includes both you and that organization.

You must not share access in a way that bypasses plan limits, security controls, rate limits, or intended account boundaries.

Your use of the service is also subject to the Privacy Policy. The Privacy Policy explains what information may be collected, how it may be used, and how third-party providers may process information needed to operate the service.

The service may store prompts, generated diagrams, generated source, rendered SVG output, template selections, metadata, errors, usage records, billing records, and related account data so the product can provide history, exports, credit accounting, support, reliability, and security.

Your workspace may include a history of generated diagrams. Deleted generations may be moved to trash before permanent removal. Some operational, security, billing, backup, or legal records may remain for a period of time even after workspace content is deleted.

Do not submit secrets, credentials, sensitive personal data, regulated data, or confidential material unless you have the right to process it through the service and accept the risks of using third-party infrastructure and AI systems.

If account deletion is available and completed, active sessions and API access may be revoked, workspace content may be deleted or scheduled for deletion, and future access to the account may end.

Account deletion does not automatically cancel obligations that already exist, reverse completed charges, erase records we must keep, or remove information retained for billing, security, fraud prevention, dispute resolution, legal compliance, backups, or legitimate operational needs.

If you have an active subscription or an open checkout, you may need to manage or resolve billing before deletion can be completed.

You keep ownership of prompts, text, data, files, instructions, and other materials you submit to the service. You are responsible for your content and for making sure you have the rights needed to submit and use it.

You grant svgdiagram.ai the limited rights needed to host, process, transmit, transform, render, store, display, and otherwise use your content to provide the service, secure it, troubleshoot issues, maintain reliability, and improve product performance and user experience.

We do not claim ownership of your prompts or workspace content. These Terms do not give us permission to sell your private workspace content as standalone content.

You must not submit content that is illegal, infringing, deceptive, abusive, harmful, or intended to compromise the service or another person’s systems, data, or rights.

Subject to your compliance with these Terms and your plan terms, outputs generated under a paid plan may be used for commercial work, internal workflows, documents, presentations, and websites. Outputs generated under the Free plan are licensed for non-commercial use only.

Generated output can be inaccurate, incomplete, visually flawed, similar to other output, not unique, not copyrightable, or unsuitable for your use case. Other users may receive similar or overlapping output. We do not guarantee exclusivity, originality, non-infringement, or fitness for your intended use.

You are responsible for reviewing diagrams before relying on them or publishing them.

Do not use generated output as the only basis for decisions in legal, financial, medical, security, safety-critical, compliance, or other high-stakes contexts.

svgdiagram.ai retains all rights in the service, website, software, APIs, private templates, rendering systems, prompts and instructions used by the system, workflows, design, branding, documentation, and other underlying technology, excluding your content and generated diagrams as described above.

You must not copy, scrape, extract, resell, or redistribute private templates, internal prompts, non-public APIs, source code, model instructions, or implementation details except as expressly allowed by the service.

Generating a diagram or a batch of four new styles costs one credit. Applying saved styles, editing, copying, and downloading existing results are free. A generation may reserve or consume a credit before AI processing and rendering complete. If a generation fails after a credit is consumed, the system is designed to automatically return that credit when the failure is recorded. Returned credits for failed generations are not successful use for a refund request.

Paid plans provide a defined credit allowance for each monthly billing period. Unless the plan page states otherwise, paid plan credits reset each monthly billing period and do not roll over. Free plan credits reset every month, and promotional credits may be limited, expire, or be changed at any time. Credit packs do not expire. Payments, subscriptions, checkout, invoices, and customer portal features may be processed by Stripe and may also be subject to its terms, privacy policy, and payment network rules. You are responsible for taxes, fees, and charges shown at checkout. Plan names, prices, credits, limits, and features may change as allowed by law and by the billing flow presented to you. If payment fails, a charge is reversed, a checkout appears fraudulent, or an invoice is unpaid, we may suspend, downgrade, limit, or terminate access to paid features, credits, API access, or generation capacity.

You may request a full refund for a credit pack within 14 days after payment is confirmed if it is wholly unused. If any credits have been used, you may still submit a request; we review it individually, and use alone does not remove statutory rights. Failed generations whose credits are returned do not count as use. We may defer a decision while a generation is pending, without changing the date we received your request. A pack refund removes only the remaining credits from that purchase. Statutory rights may entitle you to a full refund even if the pack was used.

For your first paid subscription purchase on an account, you may request a full refund within 14 days after payment is confirmed, even if you have used the subscription. An approved refund ends paid access and renewal, but does not remove other credit packs or your workspace. This voluntary promise does not cover renewals or upgrades; statutory rights still apply.

You can cancel an initial annual subscription during its first 12 months to stop renewal; access continues through the paid period and there is no voluntary refund for unused time, except for the first-purchase promise above or where statutory rights apply. After the first 12 months of the initial annual term, you may cancel at any time for immediate cancellation and a prorated refund of unused time, calculated from the gross amount actually paid for the current annual term. Monthly subscriptions can be cancelled to stop the next renewal; there is no voluntary refund for unused time. Statutory rights still apply to every purchase.

These commercial refund promises do not limit your statutory consumer rights. For a distance contract, EU consumers generally have 14 days to withdraw starting on the date the contract is concluded; this statutory period is separate from the commercial refund periods, which start from the confirmed payment timestamp. Other mandatory rights and remedies also apply, including remedies for a service that does not conform to the contract. A review or pending-usage check does not pause or extend any legal deadline.

To exercise a statutory withdrawal right, submit a request in Billing or email [email protected]; you do not need to give a reason. You may use the model withdrawal form, but it is not required. A request is received when submitted; submission starts review and is not refund approval. We will tell you when a refund is approved. Where a statutory refund is owed, we refund within 14 days of receiving notice of withdrawal. For other approved requests, we process the refund within 14 days of receipt, using the original payment method and without a refund fee; your payment provider may take longer to post it.

Ordinary cancellation stops future renewal. Withdrawal is a separate request about a purchase and may end access or remove the refunded purchase as described above. We do not ask you to waive withdrawal rights or consent to a deduction for use.

For detailed refund terms, statutory withdrawal procedures, and our model withdrawal form, view our Refund Policy.

Read the full Refund Policy & Withdrawal Rights →

If your account has API access, you may create API keys to use the service programmatically. Keep API keys secret. You are responsible for all activity performed with keys created under your account.

You must not expose API keys in public repositories, client-side code, shared screenshots, logs, or other places where unauthorized parties may access them. Revoke any key that may be compromised.

Automated use must respect plan limits, concurrency limits, rate limits, security controls, and fair-use expectations. We may throttle, suspend, or block traffic that threatens reliability, security, cost controls, or other users’ access.

You must not use the service to break the law, violate rights, distribute malware, phish, spam, harass, impersonate, scrape excessively, reverse engineer protected parts of the service, bypass access controls, abuse credits, resell access without permission, or interfere with the service’s operation.

You must not attempt to extract hidden system prompts, private templates, non-public implementation details, credentials, other users’ data, or administrative functionality.

You must not use the service to generate or distribute content that is illegal, infringing, hateful, exploitative, sexually abusive, intentionally deceptive, or designed to facilitate real-world harm.

svgdiagram.ai may rely on third-party providers for AI models, hosting, rendering infrastructure, databases, email delivery, payments, analytics, security, and related operations.

Third-party services may process content and metadata as needed to provide their services to svgdiagram.ai. Their availability, performance, and policies may affect the service.

AI systems are probabilistic. The same or similar prompts may produce different results, and generated output may be influenced by model behavior, template selection, renderer behavior, safety systems, or provider limitations.

We may add, remove, limit, rename, redesign, or change features, plans, templates, models, limits, routes, APIs, and workflows at any time. We may also perform maintenance or suspend parts of the service to protect reliability or security.

The service may be unavailable, slow, interrupted, or produce failed generations because of maintenance, provider outages, model errors, rendering failures, network issues, abuse controls, or other causes.

We are not required to preserve compatibility with older workflows, API behavior, templates, plans, or generated output formats unless we explicitly state otherwise.

We may suspend or terminate access if we believe your use violates these Terms, creates legal risk, threatens security or reliability, abuses billing or credits, harms another user, or could damage svgdiagram.ai or its providers.

You may stop using the service at any time. Certain records may be retained as needed for billing, security, fraud prevention, dispute resolution, legal compliance, backups, or legitimate operational needs.

The service and all generated output are provided “as is” and “as available.” To the maximum extent allowed by law, svgdiagram.ai disclaims all warranties, whether express, implied, statutory, or otherwise, including warranties of merchantability, fitness for a particular purpose, title, non-infringement, accuracy, availability, and reliability.

svgdiagram.ai does not guarantee that diagrams will be accurate, original, error-free, secure, uninterrupted, compatible with your tools, or suitable for your intended purpose.

To the maximum extent allowed by law, svgdiagram.ai will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost revenue, lost data, business interruption, reputational harm, or replacement service costs.

To the maximum extent allowed by law, svgdiagram.ai’s total liability for any claim related to the service will not exceed the amount you paid to svgdiagram.ai for the service in the three months before the event giving rise to the claim, or 100 USD if you have not paid for the service.

You agree to defend, indemnify, and hold harmless svgdiagram.ai from claims, damages, liabilities, losses, and expenses, including reasonable legal fees, arising from your content, your use of the service, your generated output, your API usage, your violation of these Terms, or your violation of another person’s rights or applicable law.

These Terms are governed by the laws of the Netherlands, except for conflict-of-law rules. Mandatory consumer protections and other rights that cannot be waived under applicable law still apply.

Before bringing a formal claim, you agree to first email [email protected] and give us a reasonable opportunity to resolve the issue informally, unless applicable law gives you a right to proceed differently.

We may update these Terms from time to time. When we do, we will update the date on this page. If changes are material, we may provide additional notice through the service or by other reasonable means.

Your continued use of the service after updated Terms take effect means you accept the updated Terms. If you do not agree to the updated Terms, stop using the service.

For questions about these Terms, billing issues, account access, or privacy requests, email [email protected].

Service Operator: Boring Dystopia Development, Esmoreitstraat 28-2, 1055 CE Amsterdam, Netherlands. Chamber of Commerce (KvK): 42114878, VAT ID: NL005505536B80.